Moraine Lake Frequently Asked Questions
We’ve gathered the most frequently asked questions, along with everything you need to know before embarking on your adventure to these breathtaking destinations.
Let’s dive in and get you ready for an unforgettable journey!
We’ve gathered the most frequently asked questions, along with everything you need to know before embarking on your adventure to this breathtaking destination.
Let’s dive in and get you ready for an unforgettable journey!
What if I miss my shuttle?
What if I miss my returning shuttle form Moraine Lake?
It is very important that you don’t miss the returning shuttle from Moraine Lake that you booked! Due to our limited capacity to and from Moraine Lake, we cannot accommodate flexibility in choosing a different return shuttle. We appreciate your understanding.
Missing your scheduled return shuttle from Moraine Lake means that you may have to wait until the last returning shuttle – note that this is only possible if this shuttle still has capacity !!!
Alternatively, you’d need to arrange for a taxi at your own expense, or walk a long 10km winding road to the town of Lake Louise to then organize a taxi!
(please remember there is very limited to no cell service at Moraine Lake, additionally this year Moraine Lake Road is exempt for vehicles under 10 passenger – this is also the case for taxi services.)
Due to our limited capacity to and from Moraine Lake, we cannot accommodate flexibility in choosing a different return shuttle. We appreciate your understanding.
Can I take a later shuttle if I miss the one I booked?
No. Due to our limited capacity on each shuttle and carefully calculated seating arrangements, all guests are allocated spots on the departing and returning shuttle they booked.
Therefore, we are unable to accommodate passengers on later shuttles without prior rebooking.
What if I miss my departing shuttle to Moraine Lake?
Our shuttles cannot wait! If you miss the shuttle, you will need to purchase a new ticket for a later departure, subject to availability, or book a seat for another day. Due to high demand and limited seating capacity, refunds cannot be provided. We appreciate your understanding.
Tickets
How can I book my shuttle?
You can conveniently book tickets for all our shuttles online. Our website provides an overview of all the departing and returning shuttles we offer.
Don’t forget to book both your departing & returning shuttle from Moraine Lake.
Please note that tickets can only be purchased online.
Do I need to book a return shuttle from Moraine Lake?
Yes. When booking your departing shuttle to Moraine Lake, you will be asked to book a returning shuttle from Moraine Lake back to your departure destination.
It is very important you take the returning shuttle you booked!
Missing your scheduled shuttle means you may have to wait until the last returning shuttle – if this one still has capacity. Alternatively, you’d need to arrange for a taxi at your own expense. Due to our limited capacity to and from Moraine Lake, we cannot accommodate flexibility in choosing a different return shuttle.
Are your prices for one-way or round-trip tickets?
Our displayed prices are for round-trip journeys.
When booking, you’ll need to select both a departing and returning shuttle to and from Moraine Lake. The price for the returning shuttle will show $0 since the round-trip price will be shown for the departing shuttle.
Can I buy tickets on the shuttle?
No. Tickets must be purchased in advance of your trip and exclusively online through our website. Local hotels with whom we have a partnership can facilitate this process at their front desks as well.
Can I change my already booked tickets?
Please note that making changes to your tickets is not possible and that there is a no cancelation policy.
Make sure to double check your planning before booking your shuttle tickets. Wrongly booked tickets are not refundable and not cancelable.
Are tickets for children discounted?
Yes. The ticket price for a round-trip ticket for children between the age of 2 and 8 is at a discounted rate for all our shuttles.
Please note:
Children under the age of 2 are not permitted on our shuttles due to government and insurance policies. We appreciate your understanding.
Do I need to purchase a Parks Canada National Park Pass?
As a licensed operator in the national park, we’ve got you covered – your reduced national park fee of $4,95 will be included at the checkout.
Beyond that, we’re passionate about preserving nature and wildlife and encourage you to explore the amazing work done by organizations dedicated to protecting our parks. Want to go the extra mile? Consider donating to support their efforts! Every little bit helps make a big difference in preserving the beauty of our natural world.
Do you offer group discounts?
Unfortunately, due to our limited operational daily capacity, we do not offer group discounts.
However, we do have discounted promotions throughout the season for early bookings, as well as collaborations with local companies, photographers, and artists. Stay updated on our social media channels for announcements about new promotions!
How far in advance should I book my tickets?
We advise booking your Moraine Lake shuttle tickets as soon as your Canmore & Banff travel dates are confirmed. Due to limited daily capacity and high demand, seats fill up quickly.
Please note: access to Moraine Lake is exclusively via shuttle services, as the access road is permanently closed to personal vehicles. Additionally Parks Canada is undergoing major road construction in Lake Louise, it is advised to not drive your personal vehicle to Lake Louise.
We apologize for any inconvenience if our shuttles are fully booked during your stay in Canmore or Banff. We recommend taking a look a the overview of all shuttle services departing to Moraine Lake via this website.
What is your cancellation policy?
Unfortunately, tickets that have been purchased are non-refundable.
When can I buy my tickets?
Our tickets go on sale starting April 1st!
Pick-up & parking
Where are the pick-up locations?
The pick-up locations are displayed on our pick-up locations page with a map and extra pick-up and parking information. Upon booking your tickets, you will also receive an email containing this information.
Please note that we only have pick-up locations in Canmore & Banff.
More information can be found here.
Is there parking at the pick-up locations?
We recommend walking to the nearest pick-up location from your accommodation. If walking isn’t possible, please ensure you arrive at the pick-up location at least 30 minutes prior to the scheduled shuttle departure time.
While all pick-up locations have parking available, spaces are subject to availability. If you park at the hotel for pick-up but are not staying there, kindly inform the front desk that you’ve parked your vehicle to take our shuttle.
Do you only pick-up in Canmore?
No. We offer multiple pick-up locations in Canmore and one pick-up location in Banff at the train station.
While we encourage our customers to walk or bike to their closest pick-up location, there will be limited parking provided at each pick-up location.
Please find an overview of all our pick-up locations here.
Do you offer hotel and residence pick-up?
We do not offer a residence pick-up, and only have pick-up spots a the listed hotels.
All our pick-up locations are listed on our pick-up locations page. Pick-up locations remain consistent for every trip.
Do you offer private shuttle services?
YES! Please see our private shuttles page for more information.
Can I use a different pick-up location than the one I booked my tickets for?
No, since we have limited daily capacity, and our drivers have a daily overview of the customers they need to pick-up, it is not possible to use a different pick-up location than the one you booked for. When 0 customers booked for a certain pick-up location, our shuttles will not stop and skip this location to safe time.
All you need to know about our shuttles
Are pets welcome on the shuttle?
Yes. Pets are permitted on our shuttles, provided they are in a small carrying case that can fit on your lap. Certified service animals of any size are welcome on our shuttles.
Are your shuttles wheelchair friendly?
Unfortunately, our shuttles are not equipped with wheelchair lifts. However, if you are physically able, our drivers will gladly assist you in boarding the bus and ensure that a foldable wheelchair is stored securely during your journey.
What about children?
The ticket price for a round-trip ticket for children is at a discounted rate for all our shuttles.
Children under 40 lbs. (18kg), will need a child safety seat. We have a limited supply of child safety seats as back-up. Customers are encouraged to bring their own child safety seat for their children.
Children under the age of 2 are not permitted on our shuttles due to government and insurance policies. We appreciate your understanding.
Do you have child safety seats?
Children between the ages of 2 and 6, or under 40 lbs. or 10 kg, must be secured in a child safety seat.
Bringing a child safety seat is the responsibility of the customer.
We have a limited supply of child safety seats as back-up. When safety can not be guaranteed, our drivers will refuse passengers – please note that tickets will not be refunded in this case.
Children under the age of 2 are not permitted to travel with our shuttles.
Is your shuttle equipped with seatbelts?
Yes, all seats in our shuttles are equipped with seatbelts, and we strongly encourage you to wear your seatbelt for the duration of the trip to ensure your safety.
What type of vehicles do you have?
We operate 15-passenger seats shuttle vans, which includes a driver and another front seat. Therefore, each shuttle has a seating capacity of 14 adventurous travelers per trip. Additionally, every seat is equipped with a seatbelt for passenger safety.
Is there a limit on luggage size?
We offer luggage storage space on our shuttles, but please note that each shuttle accommodates up to 15 people.
We recommend bringing a small backpack per person, which can be stored between your legs or under your seat. This allows for additional storage space in the back of the shuttle for larger items like camera equipment, strollers, and climbing gear.
Moraine Lake
Can I drive to Moraine Lake with my personal vehicle?
No. The access road to Moraine Lake has been closed to personal vehicles since the summer of 2023. The only way to access Moraine Lake now is through shuttle services. For the sporty spices, it is still possible to bike, run, and hike up the road – be warned, it’s a steep and winding 10km long road.
However, if you’re feeling adventurous, you can still bike, run, or hike up the road. Fair warning though – it’s a steep and winding 10km journey! On that note; we’d recommend to choose alternative routes for a safer and more leisurely experience. Despite the closure to personal vehicles, shuttle buses continue to operate in the area, contributing to high traffic with large vehicles.
Is there parking at Moraine Lake?
No. Starting in 2023, Moraine Lake Road has been permanently closed to personal vehicles year-round. This measure was implemented to address excessive traffic congestion and improve the visitor experience. Consequently, driving to or parking your own vehicle at Moraine Lake is no longer permitted.
Explore the Via Via shuttles with multiple daily departures from Canmore & Banff to Moraine Lake, and tailor your adventure!
Is it cheaper to rent a car and drive to Lake Louise, to then take a shuttle to Moraine Lake?
We don’t think so! After careful calculations, considering affordability, experiencing the Rockies, and time-sensitivity, we’ve determined that our shuttles are the better option. We strive to set an example by being part of the solution to the growing personal vehicle traffic, parking shortages, and the impact on the national park. Additionally, we ensure our employees are paid a living wage in this costly area.
Finally, we aim to ensure that our visitors make the most out of their trip and can truly appreciate the beauty of this area. We don’t want you wasting time in traffic, playing “Pac-Man” to find a parking spot, or encountering unexpected expenses that hike up your travel costs. Make the most of your journey and truly discover the Rockies!
Additionally with this year’s major road construction in Lake Louise, Parks Canada expects even longer waiting times and highly recommends to take a shuttle to visit both Lake Louise & Moraine Lake.
Read more about it here.
Can I visit Lake Louise & Moraine Lake in one day?
Absolutely! Experience the best of both worlds with our Lake-Louise-stop shuttle, operating twice daily, providing a unique opportunity to explore these two gems. Enjoy a one-hour stop to explore Lake Louise before continuing your journey to Moraine Lake.
How long will the travel to Moraine Lake take?
The exact distance from Canmore to Moraine Lake is 110 km. When using our shuttle service from Canmore, your one-way trip to Moraine Lake will typically take between 1 hour and 30 minutes to 2 hours.
Is there cell-service at Moraine Lake?
Please be aware that Moraine Lake is located in the mountains, where there is little to no cell service available.
Another good reason to make sure you do not miss your scheduled returning shuttle!
Do I need to book a return shuttle from Moraine Lake?
Yes. When booking your departing shuttle to Moraine Lake, you will be asked to book a returning shuttle from Moraine Lake back to your departure destination.
It is very important you take the returning shuttle you booked!
Missing your scheduled shuttle means you may have to wait until the last return shuttle (sunset shuttle) departs Moraine Lake at 11 PM – if this one still has capacity. Alternatively, you’d need to arrange for a taxi at your own expense. Due to our limited capacity to and from Moraine Lake, we cannot accommodate flexibility in choosing a different return shuttle.
What if I miss my returning shuttle from Moraine Lake?
It is very important that you don’t miss the returning shuttle from Moraine Lake that you booked!
Missing your scheduled return shuttle from Moraine Lake means that you may have to wait until the last returning shuttle. Please note that this is only possible if this shuttle still has capacity.
Alternatively, you’d need to arrange for a taxi at your own expense or walk a long 10km winding road to the town of Lake Louise. Due to our limited capacity to and from Moraine Lake, we cannot accommodate flexibility in choosing a different return shuttle. We appreciate your understanding.
Is this the only shuttle to Moraine Lake?
Although we are the sole shuttle service offering multiple daily departing & returning shuttles from Canmore & Banff, there are other shuttles to Moraine Lake.
Apart from one daily sunrise shuttle from Canmore, most shuttles are either tour operators with varied destinations or depart from Lake Louise.
Shuttles departing from Lake Louise are more frequent, but entail the need to drive there yourself (rent a car, pay national park fees, gas, and parking + there are major road construction in Lake Louise this summer.)
Our shuttles from Canmore with a single Banff pick-up aim to address the escalating traffic and parking issues in Banff & Lake Louise. We offer an affordable, time-efficient service to ensure you maximize your Rockies experience!
What should I bring to Moraine Lake?
In the mountains, it’s essential to be prepared for anything. Remember to bring enough water and layer up! Pack extra socks, a beanie or hat, sunglasses, and blister pads if you’re hiking. And as Baz Luhrmann wisely said, “Ladies & gentlemen: wear sunscreen!” The weather can change drastically and unexpectedly.
While you should never trust the weather forecasts, rest assured, this is the sunniest place in North America!
Do I need to bring bear spray?
If you’re planning a day hike on one of the many trails that start at Moraine Lake, we highly recommend bringing bear spray. You can rent bear spray from our partnering shops: SkiBig3, Gear Up, Chateau Mountain Sports, and Ultimate Sports in Canmore and Banff.
If you’re staying on the trails alongside Moraine Lake, bear spray is not necessary.
Please, never approach wildlife; it’s their National Park, and respecting their boundaries ensures safety for all. Thank you!
Watch this video to learn how to react when encountering a bear.
Can I rent a Canoe at Moraine Lake?
Absolutely! Moraine Lake has it’s own Canoe rental. Find more information on their website.
Can I stay at Moraine Lake?
Although there is no camping anywhere near Moraine Lake, you can stay at the lake in the Moraine Lake Lodge. Bookings are possible via their website.
Is Moraine Lake in the National Park?
Yes. Moraine Lake is located in Banff National Park, but rest assured your National Park Fee is included in our ticket price. 
Lake Louise
Can I drive to Lake Louise?
It is possible to drive with a personal vehicle to Lake Louise, but not to Moraine Lake. However, there are a few things to keep in mind:
- You’ll need a National Park Pass
- You’ll need to pay for parking
- You’ll need a lot of patience finding parking
- There are major road constructions happening on the Lake Louise drive. Parks Canada expects an increase in traffic and waiting times and advises all visitors to take a shuttle to Lake Louise.
Read more about it here or book a shuttle to Lake Louise & Moraine Lake from Canmore or Banff, and safe yourselves the stress and hassle.
Are there major road constructions happening at Lake Louise this year?
Yes. This summer, Parks Canada will be undertaking necessary road constructions on Lake Louise Drive, the access road to both Lake Louise & Moraine Lake.
With the usual summer traffic and anticipated delays from construction, leaving your car at the hotel or campsite is a smart move. Avoid the roadwork headaches, relax on our comfortable shuttles, and arrive at your destination stress-free.
Parks Canada advises all visitors to book a shuttle to visit Lake Louise & Moraine Lake. Read more about it here.
Do I need a shuttle to get to Lake Louise?
No, you do not need a shuttle to go to Lake Louise, however, due to major road constructions it is recommended to leave your car at the hotel or campside and take a shuttle to visit Lake Louise.
More information about this year’s major road construction can be found here.
Check out our shuttles and visit both Lake Louise & Moraine Lake in one go!
Is it cheaper to rent a car and drive to Lake Louise, to then take a shuttle to Moraine Lake?
We don’t think so! After careful calculations, considering affordability, experiencing the Rockies, and time-sensitivity, we’ve determined that our shuttles are the better option. We strive to set an example by being part of the solution to the growing personal vehicle traffic, parking shortages, and the impact on the national park. Additionally, we ensure our employees are paid a living wage in this costly area.
Finally, we aim to ensure that our visitors make the most out of their trip and can truly appreciate the beauty of this area. We don’t want you wasting time in traffic, playing “Pac-Man” to find a parking spot, or encountering unexpected expenses that hike up your travel costs. Make the most of your journey and truly discover the Rockies!
Additionally with this year’s major road construction in Lake Louise, Parks Canada expects even longer waiting times and highly recommends to take a shuttle to visit both Lake Louise & Moraine Lake.
Read more about it here.
Can I visit Lake Louise & Moraine Lake in one day?
Absolutely! Experience the best of both worlds with our Lake-Louise-stop shuttle, operating twice daily, providing a unique opportunity to explore these two gems. Enjoy a one-hour stop to explore Lake Louise before continuing your journey to Moraine Lake.
Do you have pick-up locations in Lake Louise?
Since we encourage visitors to park their cars at the hotel and campside to decrease the amount of personal vehicles in the National Park, we only have pick-up locations in the towns of Canmore & Banff.
Customers that book our Lake Louise-stop shuttle will have one hour to explore Lake Louise before continuing their journey to Moraine Lake.
Is Lake Louise a town or a lake?
It is very confusing, but Lake Louise is both a lake as well as a town. The town is named after the lake, so when we are referring to Lake Louise for our operations, we are referring to the Lake and not the town.
Do I need to bring bear spray?
If you’re staying on the trails alongside Lake Louise, during our one-hour stop, you won’t need to bring bear spray.
However, if you’re planning a day hike on one of the many trails that start at Moraine Lake, we highly recommend bringing bear spray.
Please, never approach any wildlife; it’s their National Park, and respecting their boundaries ensures safety for all. Thank you!
You can rent bear spray in most rental shops in both Canmore & Banff.
Visit: SkiBig3, Gear Up, Chateau Mountain Sports, or Ultimate Sports.
Watch this video to learn how to react when encountering a bear.
Can I rent a canoe at Lake Louise?
Absolutely! Please keep in mind that our shuttle only stops for one hour at Lake Louise, to then continue the journey to Moraine Lake. Keep this in mind when renting a Canoe at Lake Louise – our shuttles do not wait.
Canoe rentals are also available at Moraine Lake!
Is there parking at Lake Louise?
Yes, but please keep in mind this is paid parking with limited capacity – due to major road construction the lakeside parking capacity will be even less than usual!
Is Lake Louise in the National Park?
Yes, so if you decide to drive to Lake Louise, you will need to purchase a Banff National Park pass. Passes are available on Parks Canada’s website or at the National Park entrance.
Day hikes & Mount Temple
Which day hikes would you recommend?
For a quick yet satisfying and relaxing hike around Moraine Lake we would recommend the following:
- Moraine Rockpile
This is not really a hike, but still a little bit of climb so we counted it. This definitely the most scenic place to take your Moraine Lake picture. - Moraine Lake Shore Trail
3km – 1 tot 2 hours – 160m of elevation - Consolation Lakes Trail
6km – 3 to 4 hours – 255m of elevation – recommended hike for families
For full day hikes and more experienced hikers we recommend the following trails:
- Sentinel Pass via Larch Valley
11 km – 4 to 5 hours – 800m of elevation – best done end of September to see golden larch trees - Panorama ridge
11.1 km – 5 to 6 hours – 1131m of elevation - Eiffel Lake Trail
12 km – 4 to 5 hours – 580m of elevation
What are the best short day hikes?
For a quick yet satisfying and relaxing hike around Moraine Lake we would recommend the following:
- Moraine Rockpile
This is not really a hike, but still a little bit of climb so we counted it. This definitely the most scenic place to take your Moraine Lake picture. - Moraine Lake Shore Trail
3km – 1 tot 2 hours – 160m of elevation - Consolation Lakes Trail
6km – 3 to 4 hours – 255m of elevation – recommended hike for families
Please visit our Day Hikes page for more information & links to the trails.
What are the best full day hikes?
There are a lot of amazing full day hikes starting at Moraine Lake. Here are some of our recommendations:
- Sentinel Pass via Larch Valley
11 km – 4 to 5 hours – 800m of elevation – best done end of September to see golden larch trees - Panorama ridge
11.1 km – 5 to 6 hours – 1131m of elevation - Eiffel Lake Trail
12 km – 4 to 5 hours – 580m of elevation
Please visit our Day Hikes page for more information & links to the trails.
Is Mount Temple an easy hike?
Please do not underestimate mighty Mount Temple!
Attempting to reach the summit of Mount Temple (3550 meters / 11 621 ft.) is an enormous task! Don’t get me wrong, it is without a doubt, the best hike you’ll do in the Rocky Mountains or maybe in your life, but this hike is only recommended for experienced hikers, using the right gear, and making the correct preparations.
If you are undertaking this hike we recommend:
- booking our Sunrise shuttle (Early Bird shuttle as the latest option to start your hike.)
- booking our last returning daytime shuttle.
- Give yourself enough time – experienced hikers take 10-12 hours to complete this hike!
- renting hiking poles and climbing helmets (protect yourself from rocks falling down)
- taking a look at the maps beforehand and make sure to bring a map.
Please make sure to bring loads of water, sunscreen, sunglasses, snacks, and layers – it gets colder the higher you climb.
Last but not least, have an amazing time and enjoy every single second of it! 
Which shuttle is recommended if I want to summit Mount Temple?
We highly recommend booking a spot on our Sunrise shuttle or as the latest departure option, our Early Bird shuttle. All our departing shuttles after these 2 shuttles will not give you enough time to complete the Mount Temple hike.
Experience hikers take minimum 10-12 hours to complete this hike.
When choosing your returning shuttle from Moraine Lake we recommend you choose our latest returning daytime shuttle leaving at 6:15 PM.
How much time should I calculate to hike Mount Temple?
Experience hikers take a minimum of 10-12 hours to complete the Mount Temple hike. Please only attempt this giant if you are an experienced hiker!
When taking on Mount Temple we recommend booking a spot on our Sunrise shuttle for departure, and our latest returning daytime shuttle at 6:15 PM.
Which hikes can be done from Lake Louise to Moraine Lake?
These hikes are the so called “point to point hikes” and need a little bit more preparation and organization.
The hikes listed below have trailheads at both Moraine Lake & Lake Louise, and are only for very experienced hikers:
- Paradise Valley Trail
20km – 8 to 10 hours – 800m of elevation - Wenkchemna Pass
19.5km – 8 to 10 hours – 930m of elevation - Saddleback Trail
20km – 8 to 10 hours – 520m of elevation
To complete these hikes using our shuttle service there is only 1 option – which again only works for very experienced hikers.
For these hikes we recommend booking a spot on our 1st Lake Louise-stop shuttle departing at 9AM – and starting your hike immediately when arriving at Lake Louise. Please let your driver know that you will not continue your journey without them after the one hour stop at Lake Louise. (This is very important – thank you!)
For your returning shuttle you’ll need to reserve a spot on the returning Sunset shuttle departing at 10:30PM at Moraine Lake.
Please note that this shuttle only operates from June 21st until August 31st. Outside these dates it is not possible to use our shuttles when undertaking these hikes.
Unfortunately, this won’t be possible at this time. Due to the major road constructions in Lake Louise this summer, we had to adjust our schedule and won’t be able to accommodate guests that are wanting to hike Lake Agnes, The Big Beehive, and other hikes starting at Lake Louise.
Our Lake Louise-stop shuttles offer maximum 1 hour to explore, to then continue your journey to Moraine Lake. Drop offs, and pick-ups at Lake Louise won’t be possible this summer.
We apologize for the inconvenience, and we understand your frustration. Once the major road construction is behind us, we will do our very best to accommodate all our guests again.
Can I hike to Lake Anette when using your shuttle?
Absolutely! Although this isn’t a pick-up nor drop-off destination in your booking – our drivers are able to drop you off and pick you off at the Lake Anette trailhead.
Please notify your driver once you get on the shuttle that you need to be dropped off at the Lake Anette trailhead. For your returning shuttle, make sure to be back at the trailhead in time for the returning shuttle you booked from Moraine Lake, and wave our shuttle down once it’s near Lake Anette’s trailhead. (You’ll recognize our bright logo!)
Unfortunately, this won’t be possible at this time. Due to the major road constructions in Lake Louise this summer, we had to adjust our schedule and won’t be able to accommodate guests that are wanting to hike Lake Agnes, The Big Beehive, and other hikes starting at Lake Louise.
Our Lake Louise-stop shuttles offer maximum 1 hour to explore, to then continue your journey to Moraine Lake. Drop offs, and pick-ups at Lake Louise won’t be possible this summer.
We apologize for the inconvenience, and we understand your frustration. Once the major road construction is behind us, we will do our very best to accommodate all our guests again.
Can I hike from Moraine Lake to Lake Louise, and get picked up by your shuttle in Lake Louise?
Unfortunately, this won’t be possible at this time. Due to the major road constructions in Lake Louise this summer, we had to adjust our schedule and won’t be able to accommodate guests that are wanting to hike Lake Agnes, The Big Beehive, and other hikes starting at Lake Louise.
Our Lake Louise-stop shuttles offer maximum 1 hour to explore, to then continue your journey to Moraine Lake. Drop offs, and pick-ups at Lake Louise won’t be possible this summer.
We apologize for the inconvenience, and we understand your frustration. Once the major road construction is behind us, we will do our very best to accommodate all our guests again.
Can I hike to Lake Agnes when using your shuttle?
Unfortunately, this won’t be possible at this time. Due to the major road constructions in Lake Louise this summer, we had to adjust our schedule and won’t be able to accommodate guests that are wanting to hike Lake Agnes, The Big Beehive, and other hikes starting at Lake Louise.
Our Lake Louise-stop shuttles offer maximum 1 hour to explore, to then continue your journey to Moraine Lake. Drop offs, and pick-ups at Lake Louise won’t be possible this summer.
We apologize for the inconvenience, and we understand your frustration. Once the major road construction is behind us, we will do our very best to accommodate all our guests again.
Can I hike the Big Beehive when using your shuttle?
Unfortunately, this won’t be possible at this time. Due to the major road constructions in Lake Louise this summer, we had to adjust our schedule and won’t be able to accommodate guests that are wanting to hike Lake Agnes, The Big Beehive, and other hikes starting at Lake Louise.
Our Lake Louise-stop shuttles offer maximum 1 hour to explore, to then continue your journey to Moraine Lake. Drop offs, and pick-ups at Lake Louise won’t be possible this summer.
We apologize for the inconvenience, and we understand your frustration. Once the major road construction is behind us, we will do our very best to accommodate all our guests again.
Which day hikes would you recommend?
For a quick yet satisfying and relaxing hike around Moraine Lake we would recommend the following:
- Moraine Rockpile
This is not really a hike, but still a little bit of climb so we counted it. This definitely the most scenic place to take your Moraine Lake picture. - Moraine Lake Shore Trail
3km – 1 tot 2 hours – 160m of elevation - Consolation Lakes Trail
6km – 3 to 4 hours – 255m of elevation – recommended hike for families
For full day hikes and more experienced hikers we recommend the following trails:
- Sentinel Pass via Larch Valley
11 km – 4 to 5 hours – 800m of elevation – best done end of September to see golden larch trees - Panorama ridge
11.1 km – 5 to 6 hours – 1131m of elevation - Eiffel Lake Trail
12 km – 4 to 5 hours – 580m of elevation
What are the best short day hikes?
For a quick yet satisfying and relaxing hike around Moraine Lake we would recommend the following:
- Moraine Rockpile
This is not really a hike, but still a little bit of climb so we counted it. This definitely the most scenic place to take your Moraine Lake picture. - Moraine Lake Shore Trail
3km – 1 tot 2 hours – 160m of elevation - Consolation Lakes Trail
6km – 3 to 4 hours – 255m of elevation – recommended hike for families
Please visit our Day Hikes page for more information & links to the trails.
What are the best full day hikes?
There are a lot of amazing full day hikes starting at Moraine Lake. Here are some of our recommendations:
- Sentinel Pass via Larch Valley
11 km – 4 to 5 hours – 800m of elevation – best done end of September to see golden larch trees - Panorama ridge
11.1 km – 5 to 6 hours – 1131m of elevation - Eiffel Lake Trail
12 km – 4 to 5 hours – 580m of elevation
Please visit our Day Hikes page for more information & links to the trails.
Is Mount Temple an easy hike?
Please do not underestimate mighty Mount Temple!
Attempting to reach the summit of Mount Temple (3550 meters / 11 621 ft.) is an enormous task! Don’t get me wrong, it is without a doubt, the best hike you’ll do in the Rocky Mountains or maybe in your life, but this hike is only recommended for experienced hikers, using the right gear, and making the correct preparations.
If you are undertaking this hike we recommend:
- booking our Sunrise shuttle (Early Bird shuttle as the latest option to start your hike.)
- booking our last returning daytime shuttle or the Sunset shuttle back. (only available from June 21st – August 31st)
- Give yourself enough time – experienced hikers take 10-12 hours to complete this hike!
- renting hiking poles and climbing helmets (protect yourself from rocks falling down)
- taking a look at the maps beforehand and make sure to bring a map.
Please make sure to bring loads of water, sunscreen, sunglasses, snacks, and layers – it gets colder the higher you climb.
Last but not least, have an amazing time and enjoy every single second of it! 😎
Which shuttle is recommended if I want to summit Mount Temple?
We highly recommend booking a spot on our Sunrise shuttle or as the latest departure option, our Early Bird shuttle. All our departing shuttles after these 2 shuttles will not give you enough time to complete the Mount Temple hike.
Experience hikers take minimum 10-12 hours to complete this hike.
When choosing your returning shuttle from Moraine Lake we recommend you choose our latest returning daytime shuttle leaving at 6:15 PM.
If you want to play safe we recommend you book a spot on our returning Sunset shuttle, which gives you the opportunity to enjoy a quiet sight on Moraine Lake during sunset after – what will be – the best hike of your life.
Please note that our Sunset shuttle only operates from June 21st until August 31st.
How much time should I calculate to hike Mount Temple?
Experience hikers take a minimum of 10-12 hours to complete the Mount Temple hike. Please only attempt this giant if you are an experienced hiker!
When taking on Mount Temple we recommend booking a spot on our Sunrise shuttle for departure, and our latest returning daytime shuttle at 6:15 PM or our returning Sunset shuttle. (only operating from June 21st – August 31st)
Which hikes can be done from Lake Louise to Moraine Lake?
These hikes are the so called “point to point hikes” and need a little bit more preparation and organization.
The hikes listed below have trailheads at both Moraine Lake & Lake Louise, and are only for very experienced hikers:
- Paradise Valley Trail
20km – 8 to 10 hours – 800m of elevation - Wenkchemna Pass
19.5km – 8 to 10 hours – 930m of elevation - Saddleback Trail
20km – 8 to 10 hours – 520m of elevation
To complete these hikes using our shuttle service there is only 1 option – which again only works for very experienced hikers.
For these hikes we recommend booking a spot on our 1st Lake Louise-stop shuttle departing at 9AM – and starting your hike immediately when arriving at Lake Louise. Please let your driver know that you will not continue your journey without them after the one hour stop at Lake Louise. (This is very important – thank you!)
For your returning shuttle you’ll need to reserve a spot on the returning Sunset shuttle departing at 10:30PM at Moraine Lake.
Please note that this shuttle only operates from June 21st until August 31st. Outside these dates it is not possible to use our shuttles when undertaking these hikes.
Can I hike to Lake Anette when using your shuttle?
Absolutely! Although this isn’t a pick-up nor drop-off destination in your booking – our drivers are able to drop you off and pick you off at the Lake Anette trailhead.
Please notify your driver once you get on the shuttle that you need to be dropped off at the Lake Anette trailhead. For your returning shuttle, make sure to be back at the trailhead in time for the returning shuttle you booked from Moraine Lake, and wave our shuttle down once it’s near Lake Anette’s trailhead. (You’ll recognize our bright logo!)
Can I hike from Moraine Lake to Lake Louise, and get picked up by your shuttle in Lake Louise?
Unfortunately, this won’t be possible at this time. Due to the major road constructions in Lake Louise this summer, we had to adjust our schedule and won’t be able to accommodate guests that are wanting to hike Lake Agnes, The Big Beehive, and other hikes starting at Lake Louise.
Our Lake Louise-stop shuttles offer maximum 1 hour to explore, to then continue your journey to Moraine Lake. Drop offs, and pick-ups at Lake Louise won’t be possible this summer.
We apologize for the inconvenience, and we understand your frustration. Once the major road construction is behind us, we will do our very best to accommodate all our guests again.
Can I hike to Lake Agnes when using your shuttle?
Unfortunately, this won’t be possible at this time. Due to the major road constructions in Lake Louise this summer, we had to adjust our schedule and won’t be able to accommodate guests that are wanting to hike Lake Agnes, The Big Beehive, and other hikes starting at Lake Louise.
Our Lake Louise-stop shuttles offer maximum 1 hour to explore, to then continue your journey to Moraine Lake. Drop offs, and pick-ups at Lake Louise won’t be possible this summer.
We apologize for the inconvenience, and we understand your frustration. Once the major road construction is behind us, we will do our very best to accommodate all our guests again.
Can I hike the Big Beehive when using your shuttle?
Unfortunately, this won’t be possible at this time. Due to the major road constructions in Lake Louise this summer, we had to adjust our schedule and won’t be able to accommodate guests that are wanting to hike Lake Agnes, The Big Beehive, and other hikes starting at Lake Louise.
Our Lake Louise-stop shuttles offer maximum 1 hour to explore, to then continue your journey to Moraine Lake. Drop offs, and pick-ups at Lake Louise won’t be possible this summer.
We apologize for the inconvenience, and we understand your frustration. Once the major road construction is behind us, we will do our very best to accommodate all our guests again.
Everything you need to know about us
Are your drivers licensed and insured?
All our drivers are insured and licensed to operate our shuttles, ensuring safe transportation throughout your journey.
What are your operating hours?
Our very first shuttle of the day, known as the sunrise shuttle, departs at 3 AM, with the last shuttle departing at 7:30 PM. Departure times for sunrise and sunset shuttles will vary depending on the season when you book your tickets. Additionally, our Early Bird, Turquoise, Lake Louise-stop, and Moraine Delight shuttles operate between 6 AM and 3 PM.
You can find specific departure times for all shuttles listed on the website, and accessible under the info section. After booking your tickets, you will receive an email containing the exact departure times for your selected shuttle.
Do your drivers know the area?
Absolutely!
All our drivers know their way on these beautiful mountain roads and are more than happy to provide you with interesting insights about the area and it’s wildlife!
Is Via Via Shuttles a local company?
Without a doubt! As a proud Bow Valley local company, we navigate this area like it’s second nature to us. Our intimate knowledge of the region ensures that we provide you with the best possible service and insider tips to enhance your experience.
Are you the only shuttle service in the area?
While we’re not the only shuttle service in the area, we take pride in being the only shuttle service with multiple daily departures from Canmore & Banff to Moraine Lake and Lake Louise.
Do you only shuttle to Lake Louise and Moraine Lake?
Yes, we only have shuttles to Moraine Lake, and offer 2 daily shuttles with a one hour stop at Lake Louise.
Do you do airport pick-ups?
Unfortunately, we do not offer airport pick-ups or drop-offs.
Can we use your shuttle to go to Banff only?
Although we do not offer Banff-only tickets, technically it is possible to book a ticket with one of our shuttles to Moraine Lake and get off the shuttle in Banff. Please note that you will be paying full price, and once you get off our shuttle in Banff it won’t be possible to continue your journey to Moraine Lake with another shuttle.
Can we use your shuttle to go to Lake Louise only?
Unfortunately, this won’t be possible at this time. Due to the major road constructions in Lake Louise this summer, we had to adjust our schedule and won’t be able to accommodate guests that are wanting to only visit Lake Louise.
Our Lake Louise-stop shuttles offer maximum 1 hour to explore, to then continue your journey to Moraine Lake. Drop offs, and pick-ups at Lake Louise won’t be possible this summer.
We apologize for the inconvenience, and we understand your frustration. Once the major road construction is behind us, we will do our very best to accommodate all our guests again.
Are you a tour operator?
No, we offer a direct pick-up service, with multiple departing and returning shuttles to and from Moraine Lake so you can tailor you journey!
Are your drivers licensed and insured?
All our drivers are insured and licensed to operate our shuttles, ensuring safe transportation throughout your journey.
What are your operating hours?
Our very first shuttle of the day, known as the sunrise shuttle, departs at 3 AM, with the last shuttle departing at 7:30 PM. Departure times for sunrise and sunset shuttles will vary depending on the season when you book your tickets. Additionally, our Early Bird, Turquoise, Lake Louise-stop, and Moraine Delight shuttles operate between 6 AM and 3 PM.
You can find specific departure times for all shuttles listed on the website, and accessible under the info section. After booking your tickets, you will receive an email containing the exact departure times for your selected shuttle.
Do your drivers know the area?
Absolutely!
All our drivers know their way on these beautiful mountain roads and are more than happy to provide you with interesting insights about the area and it’s wildlife!
Have your drivers done a first aid course?
Yes! Don’t expect them to be doctors, but all our employees are certified first aid responders. As part of our commitment to safety, we provide yearly onboarding days where a professional leads a first aid course for our team members.
Is Via Via Shuttles a local company?
Without a doubt! As a proud Bow Valley local company, we navigate this area like it’s second nature to us. Our intimate knowledge of the region ensures that we provide you with the best possible service and insider tips to enhance your experience.
Are you the only shuttle service in the area?
While we’re not the only shuttle service in the area, we take pride in being the only shuttle service with multiple daily departures from Canmore & Banff to Moraine Lake and Lake Louise.
Do you only shuttle to Lake Louise and Moraine Lake?
Yes, we only have shuttles to Moraine Lake, and offer 2 daily shuttles with a one hour stop at Lake Louise.
Do you do airport pick-ups?
Unfortunately, we do not offer airport pick-ups or drop-offs.
Can we use your shuttle to go to Banff only?
Although we do not offer Banff-only tickets, technically it is possible to book a ticket with one of our shuttles to Moraine Lake and get off the shuttle in Banff. Please note that you will be paying full price, and once you get off our shuttle in Banff it won’t be possible to continue your journey to Moraine Lake with another shuttle.
Can we use your shuttle to go to Lake Louise only?
Unfortunately, this won’t be possible at this time. Due to the major road constructions in Lake Louise this summer, we had to adjust our schedule and won’t be able to accommodate guests that are wanting to only visit Lake Louise.
Our Lake Louise-stop shuttles offer maximum 1 hour to explore, to then continue your journey to Moraine Lake. Drop offs, and pick-ups at Lake Louise won’t be possible this summer.
We apologize for the inconvenience, and we understand your frustration. Once the major road construction is behind us, we will do our very best to accommodate all our guests again.
Are you a tour operator?
No, we offer a direct pick-up service, with multiple departing and returning shuttles to and from Moraine Lake so you can tailor you journey!
What if I miss my shuttle?
What if I miss my returning shuttle form Moraine Lake?
It is very important that you don’t miss the returning shuttle from Moraine Lake that you booked!
Missing your scheduled return shuttle from Moraine Lake means that you may have to wait until the last returning shuttle – this is only possible if this shuttle still has capacity !!!
Alternatively, you’d need to arrange for a taxi at your own expense! OR walk a long 10km winding road to the town of Lake Louise to then organize a taxi!
(please remember there is very limited or no cell service at Moraine Lake).
Due to our limited capacity to and from Moraine Lake, we cannot accommodate flexibility in choosing a different return shuttle. We appreciate your understanding.
Can I take a later shuttle if I miss the one I booked?
No. Due to our limited capacity on each shuttle and carefully calculated seating arrangements, all guests are allocated spots on the departing and returning shuttle they booked.
Therefore, we are unable to accommodate passengers on later shuttles without prior rebooking.
What if I miss my departing shuttle to Moraine Lake?
Our shuttles cannot wait! If you miss the shuttle, you will need to purchase a new ticket for a later departure, subject to availability, or book a seat for another day. Due to high demand and limited seating capacity, refunds cannot be provided. We appreciate your understanding.
Tickets
How can I book my shuttle?
You can conveniently book tickets for all our shuttles online. Our website provides an overview of all the departing and returning shuttles we offer.
Don’t forget to book both your departing & returning shuttle from Moraine Lake.
Please note that tickets can only be purchased online.
Do I need to book a return shuttle from Moraine Lake?
Yes. When booking your departing shuttle to Moraine Lake, you will be asked to book a returning shuttle from Moraine Lake back to your departure destination.
It is very important you take the returning shuttle you booked!
Missing your scheduled shuttle means you may have to wait until the last returning shuttle – if this one still has capacity. Alternatively, you’d need to arrange for a taxi at your own expense. Due to our limited capacity to and from Moraine Lake, we cannot accommodate flexibility in choosing a different return shuttle.
Are your prices for one-way or round-trip tickets?
Our displayed prices are for round-trip journeys.
When booking, you’ll need to select both a departing and returning shuttle to and from Moraine Lake. The price for the returning shuttle will show $0 since the round-trip price will be shown for the departing shuttle.
Can I buy tickets on the shuttle?
No. Tickets must be purchased in advance of your trip and exclusively online through our website. Local hotels with whom we have a partnership can facilitate this process at their front desks as well.
Can I change my already booked tickets?
Please note that making changes to your tickets is not possible and that there is a no cancelation policy.
Make sure to double check your planning before booking your shuttle tickets. Wrongly booked tickets are not refundable and not cancelable.
Are tickets for children discounted?
Yes. The ticket price for a round-trip ticket for children under the age of 12 is at a discounted rate for all our shuttles.
Please note:
Children under the age of 2 are not permitted on our shuttles due to government and insurance policies. We appreciate your understanding.
Do I need a Parks Canada National Park Pass?
As a licensed operator in the national park, we’ve got you covered – your national park fee is already included in the ticket price! But beyond that, we’re passionate about preserving nature and wildlife.
We encourage you to explore the amazing work done by organizations dedicated to protecting our parks. Want to go the extra mile? Consider donating to support their efforts! Every little bit helps make a big difference in preserving the beauty of our natural world.
Do you offer group discounts?
Unfortunately, due to our limited operational daily capacity, we do not offer group discounts.
However, we do have discounted promotions throughout the season for early bookings, as well as collaborations with local companies, photographers, and artists. Stay updated on our social media channels for announcements about new promotions!
How far in advance should I book my tickets?
We advise booking your Moraine Lake shuttle tickets as soon as your Canmore & Banff travel dates are confirmed. Due to limited daily capacity and high demand, seats fill up quickly.
Please note: access to Moraine Lake is exclusively via shuttle services, as the access road is permanently closed to personal vehicles. Additionally Parks Canada is undergoing major road construction in Lake Louise, it is advised to not drive your personal vehicle to Lake Louise.
We apologize for any inconvenience if our shuttles are fully booked during your stay in Canmore or Banff. We recommend taking a look a the overview of all shuttle services departing to Moraine Lake via this website.
What is your cancellation policy?
Unfortunately, tickets that have been purchased are non-refundable.
When can I buy my tickets?
Our tickets go on sale starting April 1st!
Pick-up & parking
Where are the pick-up locations?
The pick-up locations are displayed on our pick-up locations page with a map and extra pick-up and parking information. Upon booking your tickets, you will also receive an email containing this information.
Please note that we only have pick-up locations in Canmore & Banff.
More information can be found here.
Is there parking at the pick-up locations?
We recommend walking to the nearest pick-up location from your accommodation. If walking isn’t possible, please ensure you arrive at the pick-up location at least 30 minutes prior to the scheduled shuttle departure time.
While all pick-up locations have parking available, spaces are subject to availability. If you park at the hotel for pick-up but are not staying there, kindly inform the front desk that you’ve parked your vehicle to take our shuttle.
Do you only pick-up in Canmore?
No. We offer multiple pick-up locations in Canmore and one pick-up location in Banff at the train station.
While we encourage our customers to walk or bike to their closest pick-up location, there will be limited parking provided at each pick-up location.
Please find an overview of all our pick-up locations here.
Do you offer hotel and residence pick-up?
We do not offer a residence pick-up, and only have pick-up spots a the listed hotels.
All our pick-up locations are listed on our pick-up locations page. Pick-up locations remain consistent for every trip.
Do you offer private shuttle services?
YES! Please see our private shuttles page for more information.
Can I use a different pick-up location than the one I booked my tickets for?
No, since we have limited daily capacity, and our drivers have a daily overview of the customers they need to pick-up, it is not possible to use a different pick-up location than the one you booked for. When 0 customers booked for a certain pick-up location, our shuttles will not stop and skip this location to safe time.
All you need to know about our shuttles
Are pets welcome on the shuttle?
Yes. Pets are permitted on our shuttles, provided they are in a small carrying case that can fit on your lap. Certified service animals of any size are welcome on our shuttles.
Are your shuttles wheelchair friendly?
Unfortunately, our shuttles are not equipped with wheelchair lifts. However, if you are physically able, our drivers will gladly assist you in boarding the bus and ensure that a foldable wheelchair is stored securely during your journey.
What about children?
The ticket price for a round-trip ticket for children is at a discounted rate for all our shuttles.
Children under 40 lbs. (18kg), will need a child safety seat. Customers will need to bring their own child safety seat for their children. We have a limited supply of child safety seats as back-up.
Children under the age of 2 are not permitted on our shuttles due to government and insurance policies. We appreciate your understanding.
Do you have child safety seats?
Children between the ages of 2 and 6, or under 40 lbs. or 10 kg, must be secured in a child safety seat.
Bringing a child safety seat is the responsibility of the customer.
We have a limited supply of child safety seats as back-up. When safety can not be guaranteed, our drivers will refuse passengers – please note that tickets will not be refunded in this case.
Children under the age of 2 are not permitted to travel with our shuttles.
Is your shuttle equipped with seatbelts?
Yes, all seats in our shuttles are equipped with seatbelts, and we strongly encourage you to wear your seatbelt for the duration of the trip to ensure your safety.
What type of vehicles do you have?
We operate 15-passenger seat shuttle vans, which includes a driver and another front seat. Therefore, each shuttle has a seating capacity of 14 adventurous travelers per trip. Additionally, every seat is equipped with a seatbelt for passenger safety.
Is there a limit on luggage size?
We offer luggage storage space on our shuttles, but please note that each shuttle accommodates up to 15 people.
We recommend bringing a small backpack per person, which can be stored between your legs or under your seat. This allows for additional storage space in the back of the shuttle for larger items like camera equipment, strollers, and climbing gear.
Moraine Lake
Can I drive to Moraine Lake with my personal vehicle?
No. The access road to Moraine Lake has been closed to personal vehicles since the summer of 2023. The only way to access Moraine Lake now is through shuttle services. For the sporty spices, it is still possible to bike, run, and hike up the road – be warned, it’s a steep and winding 10km long road.
However, if you’re feeling adventurous, you can still bike, run, or hike up the road. Fair warning though – it’s a steep and winding 10km journey! On that note; we’d recommend to choose alternative routes for a safer and more leisurely experience. Despite the closure to personal vehicles, shuttle buses continue to operate in the area, contributing to high traffic with large vehicles.
Is there parking at Moraine Lake?
No. Starting in 2023, Moraine Lake Road has been permanently closed to personal vehicles year-round. This measure was implemented to address excessive traffic congestion and improve the visitor experience. Consequently, driving to or parking your own vehicle at Moraine Lake is no longer permitted.
Explore the Via Via shuttles with multiple daily departures from Canmore & Banff to Moraine Lake, and tailor your adventure!
Is it cheaper to rent a car and drive to Lake Louise, to then take a shuttle to Moraine Lake?
We don’t think so! After careful calculations, considering affordability, experiencing the Rockies, and time-sensitivity, we’ve determined that our shuttles are the better option. We strive to set an example by being part of the solution to the growing personal vehicle traffic, parking shortages, and the impact on the national park. Additionally, we ensure our employees are paid a living wage in this costly area.
Finally, we aim to ensure that our visitors make the most out of their trip and can truly appreciate the beauty of this area. We don’t want you wasting time in traffic, playing “Pac-Man” to find a parking spot, or encountering unexpected expenses that hike up your travel costs. Make the most of your journey and truly discover the Rockies!
Additionally with this year’s major road construction in Lake Louise, Parks Canada expects even longer waiting times and highly recommends to take a shuttle to visit both Lake Louise & Moraine Lake.
Read more about it here.
Can I visit Lake Louise & Moraine Lake in one day?
Absolutely! Experience the best of both worlds with our Lake-Louise-stop shuttle, operating twice daily, providing a unique opportunity to explore these two gems. Enjoy a one-hour stop to explore Lake Louise before continuing your journey to Moraine Lake.
How long will the travel to Moraine Lake take?
The exact distance from Canmore to Moraine Lake is 110 km. When using our shuttle service from Canmore, your one-way trip to Moraine Lake will typically take between 1 hour and 30 minutes to 2 hours.
Is there cell-service at Moraine Lake?
Please be aware that Moraine Lake is located in the mountains, where there is little to no cell service available.
Another good reason to make sure you do not miss your scheduled returning shuttle!
Do I need to book a return shuttle from Moraine Lake?
Yes. When booking your departing shuttle to Moraine Lake, you will be asked to book a returning shuttle from Moraine Lake back to your departure destination.
It is very important you take the returning shuttle you booked!
Missing your scheduled shuttle means you may have to wait until the last return shuttle (sunset shuttle) departs Moraine Lake at 11 PM – if this one still has capacity. Alternatively, you’d need to arrange for a taxi at your own expense. Due to our limited capacity to and from Moraine Lake, we cannot accommodate flexibility in choosing a different return shuttle.
What if I miss my returning shuttle from Moraine Lake?
It is very important that you don’t miss the returning shuttle from Moraine Lake that you booked!
Missing your scheduled return shuttle from Moraine Lake means that you may have to wait until the last returning shuttle. Please note that this is only possible if this shuttle still has capacity.
Alternatively, you’d need to arrange for a taxi at your own expense or walk a long 10km winding road to the town of Lake Louise. Due to our limited capacity to and from Moraine Lake, we cannot accommodate flexibility in choosing a different return shuttle. We appreciate your understanding.
Is this the only shuttle to Moraine Lake?
Although we are the sole shuttle service offering multiple daily departing & returning shuttles from Canmore & Banff, there are other shuttles to Moraine Lake.
Apart from one daily sunrise shuttle from Canmore, most shuttles are either tour operators with varied destinations or depart from Lake Louise.
Shuttles departing from Lake Louise are more frequent, but entail the need to drive there yourself (rent a car, pay national park fees, gas, and parking + there are major road construction in Lake Louise this summer.)
Our shuttles from Canmore with a single Banff pick-up aim to address the escalating traffic and parking issues in Banff & Lake Louise. We offer an affordable, time-efficient service to ensure you maximize your Rockies experience!
What should I bring to Moraine Lake?
In the mountains, it’s essential to be prepared for anything. Remember to bring enough water and layer up! Pack extra socks, a beanie or hat, sunglasses, and blister pads if you’re hiking. And as Baz Luhrmann wisely said, “Ladies & gentlemen: wear sunscreen!” The weather can change drastically and unexpectedly.
While you should never trust the weather forecasts, rest assured, this is the sunniest place in North America!
Do I need to bring bear spray?
If you’re planning a day hike on one of the many trails that start at Moraine Lake, we highly recommend bringing bear spray. You can rent bear spray from our partnering shops: SkiBig3, Gear Up, Chateau Mountain Sports, and Ultimate Sports in Canmore and Banff.
If you’re staying on the trails alongside Moraine Lake, bear spray is not necessary.
Please, never approach wildlife; it’s their National Park, and respecting their boundaries ensures safety for all. Thank you!
Watch this video to learn how to react when encountering a bear.
Can I rent a Canoe at Moraine Lake?
Absolutely! Moraine Lake has it’s own Canoe rental. Find more information on their website.
Can I stay at Moraine Lake?
Although there is no camping anywhere near Moraine Lake, you can stay at the lake in the Moraine Lake Lodge. Bookings are possible via their website.
Is Moraine Lake in the National Park?
Yes. Moraine Lake is located in Banff National Park, but rest assured your National Park Fee is included in our ticket price.
Lake Louise
Can I drive to Lake Louise?
It is possible to drive with a personal vehicle to Lake Louise, but not to Moraine Lake. However, there are a few things to keep in mind:
- You’ll need a National Park Pass
- You’ll need to pay for parking
- You’ll need a lot of patience finding parking
- There are major road constructions happening on the Lake Louise drive. Parks Canada expects an increase in traffic and waiting times and advises all visitors to take a shuttle to Lake Louise.
Read more about it here or book a shuttle to Lake Louise & Moraine Lake from Canmore or Banff, and safe yourselves the stress and hassle.
Are there major road constructions happening at Lake Louise this year?
Yes. This summer, Parks Canada will be undertaking necessary road constructions on Lake Louise Drive, the access road to both Lake Louise & Moraine Lake.
With the usual summer traffic and anticipated delays from construction, leaving your car at the hotel or campsite is a smart move. Avoid the roadwork headaches, relax on our comfortable shuttles, and arrive at your destination stress-free.
Parks Canada advises all visitors to book a shuttle to visit Lake Louise & Moraine Lake. Read more about it here.
Do I need a shuttle to get to Lake Louise?
No, you do not need a shuttle to go to Lake Louise, however, due to major road constructions it is recommended to leave your car at the hotel or campside and take a shuttle to visit Lake Louise.
More information about this year’s major road construction can be found here.
Check out our shuttles and visit both Lake Louise & Moraine Lake in one go!
Is it cheaper to rent a car and drive to Lake Louise, to then take a shuttle to Moraine Lake?
We don’t think so! After careful calculations, considering affordability, experiencing the Rockies, and time-sensitivity, we’ve determined that our shuttles are the better option. We strive to set an example by being part of the solution to the growing personal vehicle traffic, parking shortages, and the impact on the national park. Additionally, we ensure our employees are paid a living wage in this costly area.
Finally, we aim to ensure that our visitors make the most out of their trip and can truly appreciate the beauty of this area. We don’t want you wasting time in traffic, playing “Pac-Man” to find a parking spot, or encountering unexpected expenses that hike up your travel costs. Make the most of your journey and truly discover the Rockies!
Additionally with this year’s major road construction in Lake Louise, Parks Canada expects even longer waiting times and highly recommends to take a shuttle to visit both Lake Louise & Moraine Lake.
Read more about it here.
Can I visit Lake Louise & Moraine Lake in one day?
Absolutely! Experience the best of both worlds with our Lake-Louise-stop shuttle, operating twice daily, providing a unique opportunity to explore these two gems. Enjoy a one-hour stop to explore Lake Louise before continuing your journey to Moraine Lake.
Do you have pick-up locations in Lake Louise?
Since we encourage visitors to park their cars at the hotel and campside to decrease the amount of personal vehicles in the National Park, we only have pick-up locations in the towns of Canmore & Banff.
Customers that book our Lake Louise-stop shuttle will have one hour to explore Lake Louise before continuing their journey to Moraine Lake.
Is Lake Louise a town or a lake?
It is very confusing, but Lake Louise is both a lake as well as a town. The town is named after the lake, so when we are referring to Lake Louise for our operations, we are referring to the Lake and not the town.
Do I need to bring bear spray?
If you’re staying on the trails alongside Lake Louise, during our one-hour stop, you won’t need to bring bear spray.
However, if you’re planning a day hike on one of the many trails that start at Moraine Lake, we highly recommend bringing bear spray.
Please, never approach any wildlife; it’s their National Park, and respecting their boundaries ensures safety for all. Thank you!
You can rent bear spray in most rental shops in both Canmore & Banff.
Visit: SkiBig3, Gear Up, Chateau Mountain Sports, or Ultimate Sports.
Watch this video to learn how to react when encountering a bear.
Can I rent a canoe at Lake Louise?
Absolutely! Please keep in mind that our shuttle only stops for one hour at Lake Louise, to then continue the journey to Moraine Lake. Keep this in mind when renting a Canoe at Lake Louise – our shuttles do not wait.
Canoe rentals are also available at Moraine Lake!
Is there parking at Lake Louise?
Yes, but please keep in mind this is paid parking with limited capacity – due to major road construction the lakeside parking capacity will be even less than usual!
Is Lake Louise in the National Park?
Yes, so if you decide to drive to Lake Louise, you will need to purchase a Banff National Park pass. Passes are available on Parks Canada’s website or at the National Park entrance.
Day hikes & Mount Temple
Which day hikes would you recommend?
For a quick yet satisfying and relaxing hike around Moraine Lake we would recommend the following:
- Moraine Rockpile
This is not really a hike, but still a little bit of climb so we counted it. This definitely the most scenic place to take your Moraine Lake picture. - Moraine Lake Shore Trail
3km – 1 tot 2 hours – 160m of elevation - Consolation Lakes Trail
6km – 3 to 4 hours – 255m of elevation – recommended hike for families
For full day hikes and more experienced hikers we recommend the following trails:
- Sentinel Pass via Larch Valley
11 km – 4 to 5 hours – 800m of elevation – best done end of September to see golden larch trees - Panorama ridge
11.1 km – 5 to 6 hours – 1131m of elevation - Eiffel Lake Trail
12 km – 4 to 5 hours – 580m of elevation
What are the best short day hikes?
For a quick yet satisfying and relaxing hike around Moraine Lake we would recommend the following:
- Moraine Rockpile
This is not really a hike, but still a little bit of climb so we counted it. This definitely the most scenic place to take your Moraine Lake picture. - Moraine Lake Shore Trail
3km – 1 tot 2 hours – 160m of elevation - Consolation Lakes Trail
6km – 3 to 4 hours – 255m of elevation – recommended hike for families
Please visit our Day Hikes page for more information & links to the trails.
What are the best full day hikes?
There are a lot of amazing full day hikes starting at Moraine Lake. Here are some of our recommendations:
- Sentinel Pass via Larch Valley
11 km – 4 to 5 hours – 800m of elevation – best done end of September to see golden larch trees - Panorama ridge
11.1 km – 5 to 6 hours – 1131m of elevation - Eiffel Lake Trail
12 km – 4 to 5 hours – 580m of elevationPlease visit our Day Hikes page for more information & links to the trails.
Is Mount Temple an easy hike?
Please do not underestimate mighty Mount Temple!
Attempting to reach the summit of Mount Temple (3550 meters / 11 621 ft.) is an enormous task! Don’t get me wrong, it is without a doubt, the best hike you’ll do in the Rocky Mountains or maybe in your life, but this hike is only recommended for experienced hikers, using the right gear, and making the correct preparations.
If you are undertaking this hike we recommend:
- booking our Sunrise shuttle (Early Bird shuttle as the latest option to start your hike.)
- booking our last returning daytime shuttle back.
- Give yourself enough time – experienced hikers take 10-12 hours to complete this hike!
- renting hiking poles and climbing helmets (protect yourself from rocks falling down)
- taking a look at the maps beforehand and make sure to bring a map.
Please make sure to bring loads of water, sunscreen, sunglasses, snacks, and layers – it gets colder the higher you climb.
Last but not least, have an amazing time and enjoy every single second of it!
Which shuttle is recommended if I want to summit Mount Temple?
We highly recommend booking a spot on our Sunrise shuttle or as the latest departure option, our Early Bird shuttle. All our departing shuttles after these 2 shuttles will not give you enough time to complete the Mount Temple hike.
Experience hikers take minimum 10-12 hours to complete this hike.
When choosing your returning shuttle from Moraine Lake we recommend you choose our latest returning daytime shuttle leaving at 6:15 PM.
How much time should I calculate to hike Mount Temple?
Experience hikers take a minimum of 10-12 hours to complete the Mount Temple hike. Please only attempt this giant if you are an experienced hiker!
When taking on Mount Temple we recommend booking a spot on our Sunrise shuttle for departure, and our latest returning daytime shuttle at 6:15 PM.
Which hikes can be done from Lake Louise to Moraine Lake?
These hikes are the so called “point to point hikes” and need a little bit more preparation and organization.
The hikes listed below have trailheads at both Moraine Lake & Lake Louise, and are only for very experienced hikers:
- Paradise Valley Trail
20km – 8 to 10 hours – 800m of elevation - Wenkchemna Pass
19.5km – 8 to 10 hours – 930m of elevation - Saddleback Trail
20km – 8 to 10 hours – 520m of elevation
To complete these hikes using our shuttle service there is only 1 option – which again only works for very experienced hikers.
For these hikes we recommend booking a spot on our 1st Lake Louise-stop shuttle departing at 9AM – and starting your hike immediately when arriving at Lake Louise. Please let your driver know that you will not continue your journey without them after the one hour stop at Lake Louise. (This is very important – thank you!)
For your returning shuttle you’ll need to reserve a spot on the returning Sunset shuttle departing at 10:30PM at Moraine Lake.
Please note that this shuttle only operates from June 21st until August 31st. Outside these dates it is not possible to use our shuttles when undertaking these hikes.
Unfortunately, this won’t be possible at this time. Due to the major road constructions in Lake Louise this summer, we had to adjust our schedule and won’t be able to accommodate guests that are wanting to hike Lake Agnes, The Big Beehive, and other hikes starting at Lake Louise.
Our Lake Louise-stop shuttles offer maximum 1 hour to explore, to then continue your journey to Moraine Lake. Drop offs, and pick-ups at Lake Louise won’t be possible this summer.
We apologize for the inconvenience, and we understand your frustration. Once the major road construction is behind us, we will do our very best to accommodate all our guests again.
Can I hike to Lake Anette when using your shuttle?
Absolutely! Although this isn’t a pick-up nor drop-off destination in your booking – our drivers are able to drop you off and pick you off at the Lake Anette trailhead.
Please notify your driver once you get on the shuttle that you need to be dropped off at the Lake Anette trailhead. For your returning shuttle, make sure to be back at the trailhead in time for the returning shuttle you booked from Moraine Lake, and wave our shuttle down once it’s near Lake Anette’s trailhead. (You’ll recognize our bright logo!)
Can I hike from Moraine Lake to Lake Louise, and get picked up by your shuttle in Lake Louise?
Unfortunately, this won’t be possible at this time. Due to the major road constructions in Lake Louise this summer, we had to adjust our schedule and won’t be able to accommodate guests that are wanting to hike Lake Agnes, The Big Beehive, and other hikes starting at Lake Louise.
Our Lake Louise-stop shuttles offer maximum 1 hour to explore, to then continue your journey to Moraine Lake. Drop offs, and pick-ups at Lake Louise won’t be possible this summer.
We apologize for the inconvenience, and we understand your frustration. Once the major road construction is behind us, we will do our very best to accommodate all our guests again.
Can I hike to Lake Agnes when using your shuttle?
Unfortunately, this won’t be possible at this time. Due to the major road constructions in Lake Louise this summer, we had to adjust our schedule and won’t be able to accommodate guests that are wanting to hike Lake Agnes, The Big Beehive, and other hikes starting at Lake Louise.
Our Lake Louise-stop shuttles offer maximum 1 hour to explore, to then continue your journey to Moraine Lake. Drop offs, and pick-ups at Lake Louise won’t be possible this summer.
We apologize for the inconvenience, and we understand your frustration. Once the major road construction is behind us, we will do our very best to accommodate all our guests again.
Can I hike the Big Beehive when using your shuttle?
Unfortunately, this won’t be possible at this time. Due to the major road constructions in Lake Louise this summer, we had to adjust our schedule and won’t be able to accommodate guests that are wanting to hike Lake Agnes, The Big Beehive, and other hikes starting at Lake Louise.
Our Lake Louise-stop shuttles offer maximum 1 hour to explore, to then continue your journey to Moraine Lake. Drop offs, and pick-ups at Lake Louise won’t be possible this summer.
We apologize for the inconvenience, and we understand your frustration. Once the major road construction is behind us, we will do our very best to accommodate all our guests again.
Everything you need to know about us
Are your drivers licensed and insured?
All our drivers are insured and licensed to operate our shuttles, ensuring safe transportation throughout your journey.
What are your operating hours?
Our very first shuttle of the day, known as the sunrise shuttle, departs at 3 AM, with the last shuttle departing at 7:30 PM. Departure times for sunrise and sunset shuttles will vary depending on the season when you book your tickets. Additionally, our Early Bird, Turquoise, Lake Louise-stop, and Moraine Delight shuttles operate between 6 AM and 3 PM.
You can find specific departure times for all shuttles listed on the website, and accessible under the info section. After booking your tickets, you will receive an email containing the exact departure times for your selected shuttle.
Do your drivers know the area?
Absolutely!
All our drivers know their way on these beautiful mountain roads and are more than happy to provide you with interesting insights about the area and it’s wildlife!
Is Via Via Shuttles a local company?
Without a doubt! As a proud Bow Valley local company, we navigate this area like it’s second nature to us. Our intimate knowledge of the region ensures that we provide you with the best possible service and insider tips to enhance your experience.
Are you the only shuttle service in the area?
While we’re not the only shuttle service in the area, we take pride in being the only shuttle service with multiple daily departures from Canmore & Banff to Moraine Lake and Lake Louise.
Do you only shuttle to Lake Louise and Moraine Lake?
Yes, we only have shuttles to Moraine Lake, and offer 2 daily shuttles with a one hour stop at Lake Louise.
Do you do airport pick-ups?
Unfortunately, we do not offer airport pick-ups or drop-offs.
Can we use your shuttle to go to Banff only?
Although we do not offer Banff-only tickets, technically it is possible to book a ticket with one of our shuttles to Moraine Lake and get off the shuttle in Banff. Please note that you will be paying full price, and once you get off our shuttle in Banff it won’t be possible to continue your journey to Moraine Lake with another shuttle.
Can we use your shuttle to go to Lake Louise only?
Unfortunately, this won’t be possible at this time. Due to the major road constructions in Lake Louise this summer, we had to adjust our schedule and won’t be able to accommodate guests that are wanting to only visit Lake Louise.
Our Lake Louise-stop shuttles offer maximum 1 hour to explore, to then continue your journey to Moraine Lake. Drop offs, and pick-ups at Lake Louise won’t be possible this summer.
We apologize for the inconvenience, and we understand your frustration. Once the major road construction is behind us, we will do our very best to accommodate all our guests again.
Are you a tour operator?
No, we offer a direct pick-up service, with multiple departing and returning shuttles to and from Moraine Lake so you can tailor you journey!
Are your drivers licensed and insured?
All our drivers are insured and licensed to operate our shuttles, ensuring safe transportation throughout your journey.
What are your operating hours?
Our very first shuttle of the day, known as the sunrise shuttle, departs at 3 AM, with the last shuttle departing at 7:30 PM. Departure times for sunrise and sunset shuttles will vary depending on the season when you book your tickets. Additionally, our Early Bird, Turquoise, Lake Louise-stop, and Moraine Delight shuttles operate between 6 AM and 3 PM.
You can find specific departure times for all shuttles listed on the website, and accessible under the info section. After booking your tickets, you will receive an email containing the exact departure times for your selected shuttle.
Do your drivers know the area?
Absolutely!
All our drivers know their way on these beautiful mountain roads and are more than happy to provide you with interesting insights about the area and it’s wildlife!
Have your drivers done a first aid course?
Yes! Don’t expect them to be doctors, but all our employees are certified first aid responders. As part of our commitment to safety, we provide yearly onboarding days where a professional leads a first aid course for our team members.
Is Via Via Shuttles a local company?
Without a doubt! As a proud Bow Valley local company, we navigate this area like it’s second nature to us. Our intimate knowledge of the region ensures that we provide you with the best possible service and insider tips to enhance your experience.
Are you the only shuttle service in the area?
While we’re not the only shuttle service in the area, we take pride in being the only shuttle service with multiple daily departures from Canmore & Banff to Moraine Lake and Lake Louise.
Do you only shuttle to Lake Louise and Moraine Lake?
Yes, we only have shuttles to Moraine Lake, and offer 2 daily shuttles with a one hour stop at Lake Louise.
Do you do airport pick-ups?
Unfortunately, we do not offer airport pick-ups or drop-offs.
Can we use your shuttle to go to Banff only?
Although we do not offer Banff-only tickets, technically it is possible to book a ticket with one of our shuttles to Moraine Lake and get off the shuttle in Banff. Please note that you will be paying full price, and once you get off our shuttle in Banff it won’t be possible to continue your journey to Moraine Lake with another shuttle.
Can we use your shuttle to go to Lake Louise only?
Unfortunately, this won’t be possible at this time. Due to the major road constructions in Lake Louise this summer, we had to adjust our schedule and won’t be able to accommodate guests that are wanting to only visit Lake Louise.
Our Lake Louise-stop shuttles offer maximum 1 hour to explore, to then continue your journey to Moraine Lake. Drop offs, and pick-ups at Lake Louise won’t be possible this summer.
We apologize for the inconvenience, and we understand your frustration. Once the major road construction is behind us, we will do our very best to accommodate all our guests again.
Are you a tour operator?
No, we offer a direct pick-up service, with multiple departing and returning shuttles to and from Moraine Lake so you can tailor you journey!