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Home
Sunrise Tours
Moraine Lake
Lake Louise
Emerald Lake
Private Tours
FAQ
Shuttle Info
What if I miss my shuttle?
Can I take a later shuttle if I miss my returning shuttle from Moraine Lake?
What if I miss my departing shuttle to Morane Lake?
Are your shuttles wheelchair accessible?
Is your shuttle equipped with seatbelts?
What type of vehicles does Via Via Shuttle operate?
Is there a limit on luggage size?
How many passengers do you allow in the shuttle?
Can we bring a stand up paddle board?
Can we carry bicycles on your shuttle?
Tickets & Booking
How can I book my shuttle?
Do I need to book a return shuttle from Moraine Lake?
Can I book a later return shuttle from the regular tours?
Are your prices for one-way or round-trip tickets?
Can I buy tickets on the shuttle?
Are tickets for children discounted?
Are tickets for retired persons or veterans discounted?
Do you have student ticket rates?
Do you offer discounts for locals?
Do I need to purchase a Parks Canada National Park Pass?
Which taxes are included at checkout?
What is the new Moraine Lake Road License of Occupation fee?
Do you offer group discounts?
How far in advance should I book my tickets?
When can I buy my tickets?
Do you require a minimum number of bookings to confirm a tour?
How close to departure can I book my tickets?
Cancellations & Changes
What is your cancellation policy?
Can I easily cancel my booking?
Can I change my reservation to another date or time?
Can I cancel my booking if the weather is bad?
Will I receive a refund if I change my booking to a date with a lower price?
What happens if no suitable alternative date is available to change my tickets?
Can I change my booking from a regular length tour to an extended tour or vice versa?
Pickup & Parking
Where are the pickup locations?
Is there parking at the pickup locations?
Do you only pick up in Canmore?
Do you offer residence pickup?
Do you offer private shuttle services?
Can I show up at a different pickup location than the one I booked my tickets for?
Children & Safety
Are children allowed on the shuttle?
Is there a minimum age for your shuttles?
Do you provide children safety seats?
Are the children tickets at a discounted price?
Until what age do you qualify for a children's discounted ticket?
Pets
Are pets welcome on the shuttle?
Are bigger pets allowed on private shuttles?
Are dogs allowed at Moraine Lake?
Are dogs allowed at Lake Louise?
Are dogs allowed at Emerald Lake?
Are dogs allowed at Johnston Canyon?
Day Hikes
Which hikes would you recommend at Moraine Lake?
Which hikes would you recommend at Lake Louise?
Can I hike to Lake Agnes Tea House when using your shuttle?
Can I hike to Big Beehive when using your shuttle?
Can I hike from Lake Louise to Moraine Lake?
Can I hike from Moraine Lake to Lake Louise?
Can I hike to Mount Temple when using your shuttle?
Can I hike to Lake Annette when using your shuttle?
Do I need to bring bear spray when hiking in Banff National Park?
What should I bring with me for a day hike?
Moraine Lake
Can I drive to Moraine Lake with my personal vehicle?
When does the access road to Moraine Lake open?
Is there parking at Moraine Lake?
Is it cheaper to rent a car and drive to Lake Louise, to then take a shuttle to Moraine Lake from there?
Can I visit both Moraine Lake and Lake Louise on the same day?
How long does it take to get to Moraine Lake?
Can I take a different return shuttle than the one I booked?
What if I miss my returning shuttle from Moraine Lake?
Is this the only shuttle to Moraine Lake?
What should I bring to Moraine Lake?
Do I need to bring bear spray?
Can I rent a canoe at Moraine Lake?
Can I stay at Moraine Lake overnight?
Is Moraine Lake in Banff National Park?
When is the best time to visit Moraine Lake?
How do I get to Moraine Lake?
Why is Moraine Lake so blue?
Is Moraine Lake open year-round?
Can you swim in Moraine Lake?
How long is the hike to the viewpoint?
When does Moraine Lake freeze?
Is there cell service at Moraine Lake?
How can I access Moraine Lake?
Can I walk to Moraine Lake?
Can we get off at Paradise Valley?
Where is Moraine Lake located?
What time is the Moraine Lake Sunrise Shuttle?
Can I drive my personal vehicle to Moraine Lake?
How long does the shuttle to Moraine Lake take?
How much time should I spend at Moraine Lake?
Do you have a Moraine Lake Sunrise Shuttle?
Lake Louise
Can I drive to Lake Louise?
Do I need a shuttle to get to Lake Louise?
How far is Lake Louise from Banff town?
Is Lake Louise in Banff town or in Banff National Park?
Is it cheaper to rent a car and drive to Lake Louise, to then take a shuttle to Moraine Lake from there?
Can I visit both Moraine Lake and Lake Louise on the same day?
Do you have pickup locations in Lake Louise?
Is Lake Louise a town or a lake?
Is there parking at Lake Louise?
Do I need to bring bear spray?
Can I rent a canoe at Lake Louise?
Is Lake Louise in Banff National Park?
Can we visit Lake Louise & Emerald Lake on the same day?
Emerald Lake & Emerald Lake Escape Tour
Can I drive to Emerald Lake?
Do I need a shuttle to go to Emerald Lake?
How far is Emerald Lake from the town of Banff?
How far is Emerald Lake from Lake Louise?
Is there a lodge at Emerald Lake?
Can I rent a canoe at Emerald Lake?
Are there hikes around Emerald Lake?
Is Emerald Lake in Banff National Park or Yoho National Park?
Do we visit the Takakkaw Falls when booking the Emerald Lake Escape Tour?
Which locations do we visit during The Emerald Lake Escape Tour?
Can we visit Lake Louise & Emerald Lake on the same day?
Is lunch included during your tours?
Shuttles & Tours
Do you offer tours to Johnston Canyon?
Do you offer tours to Lake Minnewanka?
Do you offer tours to Peyto Lake?
Do you offer tours to Bow Lake?
Is lunch included during your tours?
Do you provide breakfast during your tours?
Do you provide drinks during the tours?
Do you provide snacks during the tours?
Do you provide hot drinks during sunrise tours?
Do you provide blankets during sunrise tours?
Can we buy lunch at Lake Louise?
Can we buy lunch at Moraine Lake?
Can we buy lunch at Emerald Lake?
Do you require a minimum number of bookings to confirm a tour?
Do you provide airport pickups?
Can we use your shuttle to go to Banff only?
Can we use your shuttle to go to Lake Louise only?
Can we use your shuttle to go to Moraine Lake only?
What is the difference between a regular tour and an extended tour?
Private Shuttles
Do you provide private shuttle service?
Can we customize our itinerary for the private shuttle?
Can we do a private shuttle for sunrise?
Can we visit multiple lakes and locations with the private shuttle?
Do we have a personal driver when booking a private shuttle?
Do you offer doorstep pickup and drop offs with private shuttles?
Do you offer private airport transportation?
Can we book multiple private shuttles for bigger groups or events?
What is the cancellation policy for private shuttle experiences?
Can I make changes to my private shuttle booking?
How do I cancel or reschedule my private shuttle booking?
If I cancel my private shuttle experience, will I receive a full refund?
What happens if I cancel less than 7 days before my private shuttle experience?
How do I request a change to my booking?
About Us
Are your drivers licensed and insured?
What are your operating hours?
Do you only operate seasonally?
Do you provide shuttle service in the winter?
Do your drivers know the area?
Are your drivers locals?
Is Via Via Shuttle Service Inc. a local company?
When did you start Via Via Shuttle Service?
Are you the only shuttle service in the area?
Do you only shuttle to Lake Louise and Moraine Lake?
Can we use your shuttle to go to Banff from Canmore?
Are you a tour operator?
Do you offer private tours?
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